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FAQ & Site Info

FAQ

Will I have to pay duties and taxes for delivery in the USA?
US Users: Duties and Taxes are included in shipping costs, no additional charges upon delivery.
How do I contact you?
For any customer service issues please email [email protected]
How can I change or cancel my order?
Any cancellations or changes to your order should be made within 24 hours of ordering. Please e-mail our customer service at [email protected] and we will cancel your order if it has not been shipped out yet.
I am missing cards from my order, what should I do?
Please email [email protected] and we will see what can be done to make it right.
When do you ship?
Within 2 to 4 business days of your order.
How do you ship?
Via ePacket First Class mail for regular shipping or UPS/DHL/Fedex express if you pay extra.
Will I receive a tracking number?
Yes once your order is shipped you will receive an automated confirmation email from our shipping system. Please check your junk mail if you have not yet received this e-mail in your inbox.